Refund Policy
Our rules for credit pack purchases, generation failure restorations, and billing inquiries.
Last updated: 2026-10-28
Scope
This Refund Policy applies to credit pack purchases made on Make Tiny Desk AI (https://maketinydeskai.com). It should be read in conjunction with our Terms of Service.
Nothing in this policy limits any mandatory statutory consumer rights that apply in your country of residence.
Requesting a Refund
If you experience an issue with a purchase, submit a refund request to our customer support team within 14 calendar days of your transaction. Please include:
- The email address associated with your account.
- The order, invoice, or transaction ID.
- The date and amount charged.
- A concise description of the reason for your request.
Contact email: support@maketinydeskai.com
When a Refund May Be Approved
A full or partial refund to your original payment method may be approved in the following circumstances:
- Duplicate Charges: You were accidentally charged more than once for the same purchase.
- Credit Delivery Failure: Purchased credits were not delivered to your account balance due to a technical error.
- System Failure: A persistent platform outage prevented you from using your purchased credits, and support was unable to resolve the issue.
- Unused Credit Packs: You purchased a credit pack and have not used any credits from that pack, requesting a refund within 14 days of purchase.
- Unauthorized Charges: A transaction was proven to be unauthorized, subject to payment provider verification.
Non-Refundable Items
Except where required by applicable consumer law, refunds are generally not granted for:
- Credits that have already been consumed to generate completed AI videos.
- Dissatisfaction based solely on subjective creative interpretation, aesthetic style, or minor AI synthesis variations.
- Accounts terminated or suspended due to violations of our Terms of Service or Acceptable Use Policy.
Failed Generation Tasks & Automatic Credit Restoration
If an AI video generation encounters an unexpected error or fails to render, the reserved credits (5, 10, or 20 credits) are automatically restored to your account balance immediately. You do not need to submit a ticket for failed tasks.
If for any reason your credits are not automatically restored after a failed generation, email support@maketinydeskai.com with your task ID or registered email, and our team will credit your account promptly.
Processing Approved Refunds
Approved refunds are credited back to the original payment method (via Waffo or PayPal). Depending on your bank or card issuer, funds typically appear on your statement within 5–10 business days.
Contact Us
For any billing questions or refund requests, reach out directly to support@maketinydeskai.com or use our Contact Page.